Terms of Service | Oneway Connect

These Terms of Service ("Terms") govern access to and use of the Oneway Connect hiring intelligence platform ("Platform"), provided by Oneway Connect (Pty) Ltd ("Oneway Connect", "we", "us"). By accessing or using the Platform, you agree to these Terms. Specific terms for paying client organisations are set out in a separate Service Agreement, which takes precedence over these Terms in the event of a conflict.

1. The Platform

Oneway Connect provides a hiring intelligence platform, including AI-powered CV analysis, workplace simulations, behavioural assessments, and interview scheduling, made available to client organisations on a subscription basis.

2. Accounts and Authorised Use

Client organisations agree to use the Platform solely for legitimate internal recruitment purposes, and may not resell, sublicense, or share Platform access with third parties. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information when setting up roles and assessments on the Platform.

3. Subscriptions and Payment

Subscription fees are payable in advance, on a monthly or annual basis as selected, via the payment method specified at sign-up. Oneway Connect reserves the right to suspend Platform access if payment is not received within 7 days of the due date, and to update pricing with 30 days' written notice to existing clients. Subscription fees are non-refundable unless otherwise agreed in writing.

4. Intellectual Property

All rights in the Platform, including AI models, assessment frameworks, and software, remain the exclusive property of Oneway Connect. These Terms grant a limited, non-exclusive, non-transferable licence to use the Platform for the duration of an active subscription. Client organisations retain ownership of all job descriptions, assessment content, and candidate data they upload to the Platform.

5. Data Protection

For personal information processed through the Platform, client organisations act as the Responsible Party under POPIA, and Oneway Connect acts as an Operator processing that information on their behalf, solely to provide the Platform and related services. Full detail on how personal information is collected and used is set out in our Privacy Policy.

6. Confidentiality

Both parties agree to keep confidential all non-public information shared in connection with use of the Platform, including pricing, features, business strategies, and candidate data. This obligation survives termination of an account for a period of 2 years.

7. Term and Termination

Client subscriptions continue on a rolling monthly or annual basis as selected, until terminated. Clients may terminate with 30 days' written notice; no refund is issued for the remaining portion of a paid billing cycle. Oneway Connect may terminate or suspend access immediately for material breach of these Terms or non-payment of fees. Upon termination, candidate data will be retained for 30 days before deletion, unless earlier export is requested.

8. Limitation of Liability

Oneway Connect's total liability under these Terms shall not exceed the total fees paid by the client in the 3 months preceding the claim. Oneway Connect is not liable for indirect, consequential, or incidental losses, including lost profits, arising from use of the Platform.

9. Hiring Decisions

All final hiring decisions remain the sole responsibility of the client organisation. Oneway Connect provides tools and insights to support decision-making but does not make hiring decisions on any client's behalf.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall first be referred to mediation, and failing resolution, to the courts of South Africa.

11. Contact Us

Questions about these Terms can be sent to hello@onewayconnect.io.